Support

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q
How can I request a quote for the products?

We offer multiple convenient ways to request a quote:

  • Contact Form: At the bottom of every page, you’ll find a “Get in Touch” form where you can submit your request.

  • Phone or Email: You can also reach us directly through the contact information provided on our CONTACT page.

  • Product Pages: On our product display pages, click the “Consult Now” button to request a quote for specific items.

  • Shopping Cart: After adding products to your cart, you can request a consolidated quote directly from there.

Our sales team will respond promptly, typically within 1-2 business days, with pricing and availability.

q
Do you offer customization services?

Yes. We take into consideration that every customer has their specific requirements and needs. That's why we offer tailored solutions that are specifically designed to meet your project's needs. Our team will work closely with you to understand specific requirements and find the right solution for your project.

q
What is your shipping policy?

We provide worldwide shipping for all our products. Shipping costs and delivery times may vary based on your location and the chosen method. To ensure the best rates and fastest delivery, we have established long-term partnerships with multiple international logistics carriers. This allows us to offer competitive shipping prices while maintaining reliable service. Once your order is processed, you’ll receive an email with a tracking number to monitor your shipment. If you have special shipping requests or need expedited delivery, please inform us when placing your order.

q
How can I get support for a product I purchased?

For any support related to your purchase, please visit our "Support" page. You will find:

  1. Contact Information: Reach out to our customer service team using the provided contact details for further assistance.

  2. Get in Touch Form: Each page on our website includes a “Get in Touch” form at the bottom, where you can select the appropriate type of inquiry to ensure a prompt response. We aim to respond to all inquiries within 24 hours.


q
What is your return policy?

We accept returns within a specified period from the date of purchase. Products must be in original packaging and unused. For detailed return instructions, please visit our Return Policy section.


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Hong Kong - Office
phone
+852 5801 8252
E-mail
contact@innoshen.com
Shanghai - Office
phone
+86 21 5116 2877
E-mail
contact@innoshen.com
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